Tuesday, March 4

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Douglas Stone and Sheila Heen

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Harvard Book Store is pleased to welcome DOUGLAS STONE and SHEILA HEEN of the Harvard Negotiation Project for a discussion of their latest book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well.

We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.


Douglas Stone

In addition to corporate clients like Citigroup, Honda HP, Johnson & Johnson, Microsoft and others, Douglas Stone has worked with journalists, educators, doctors, diplomats and political leaders in South Africa, Kashmir, and the Middle East, and in Geneva with the W.H.O. and UN-AIDS. His articles have appeared in publications ranging from The New York Times to Real Simple. Doug has appeared with Sheila on Oprah and many other TV and radio shows.

Photo Credit: Charles Gauthier


Sheila Heen

Sheila Heen’s clients span five continents and include the White House, the Federal Reserve Bank, Merck, PwC, Unilver and many others. Heen has appeared on shows as diverse as OprahFox News, CNBC’s Power Lunch and NPR. A graduate of Harvard Law School, she is schooled in negotiation daily by her three children. Heen and Stone are Lecturers on Law at Harvard Law School.